21 days ago

BPO Service Delivery Manager

Sulzer AG

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BPO Service Delivery Manager

Your Job
Responsible for the support of BPO management activities during and after BPO implementation
Responsible for monitoring of BPO performance through the pre-defined performance metrics and during performance review calls
Proactively addressing identified performance issues
Providing recommendations for BPO process and governance improvement
Working collaboratively with all internal and external (BPO vendor) stakeholders to ensure successful completion of BPO-focused projects and adjacent initiatives
Tracking of the BPO program assumptions vs. the current state
Providing structured and thought-through presentation materials
Accountable for scheduling and arranging the required logistics for the BPO meetings and workshops
Participating and coordinating in meetings
Coordinating website update activities, preparing and tracking of BPO communication plans
Providing coaching and training to the BPO organization stakeholders and team members
Your Profile
We expect a Master's degree in Accounting, Finance or Business Administration or Information Technology
6 - 8 years of experience in a fast-paced multinational organization with high process and IT landscape complexity
Proven Project Management expertise and knowledge incl. leadership drive
Experience in third party (vendor/contractor) relationship management and in the BPO environment
Ability to interact with internal and external BPO stakeholders at all levels (incl. executives)
Very good communication & interpersonal skills, incl. structured presentations building
Good understanding of transactional Finance processes (P2P, O2C & R2R)
Good understanding of organizational layers and hierarchies
Very good problem solving and workload management skills, despite pressure and short deadlines
Proficient in MS Office, good understanding of corporate IT infrastructure incl. ERP systems and workflow
Excellent fluency in English, German is a plus
We offer
In a successful international industrial company we offer the opportunity to leverage your abilities to full advantage and to build up a global network. Are you interested in a demanding task with the prospect of further development?

Please note that for this particular role we cannot sponsor work permit applications for non-Swiss/non-EU nationals.
We look forward to receiving your application, including a motivation letter.