Your role
If you have a passion for financial transaction analysis, experience in customer service and a desire to work in the banking industry, we encourage you to apply for this exciting opportunity!
We are seeking a highly motivated and customer-focused payments specialist to join our B4B Payments Relations team as a Customer Service Representative. You will be responsible for providing exceptional customer service to our clients, handling inquiries related to payment services, and resolving issues in a timely and efficient manner.
* act as direct Payments Services Investigations Specialist for payment inquiries of financial institutions
* investigate inquiries around payments and cash management products and processes
* handle global cash movements in all currencies and bank products
* manage large payments, monitoring flows across systems within our firm
Your team
As a payments specialist, you will become part of our B4B Payments Relations team in Schaffhausen. With a focus on accuracy and attention to detail, our team works diligently to ensure that all queries are processed in a timely manner and resolved quickly. We stand in direct contact with our customers to achieve a positive customer experience and to ensure a short way of contact.
Diversity helps us grow, together. That's why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.
Your experience and skills
* very fluent in German and English; every other language would be an advantage
* excellent communication skills, verbal and written
* strong focus on quality, accuracy and timely delivery
* ability to work independently and as part of a team
* previous experience in payments preferred
* skill to multitask and prioritize tasks effectively within selected timelines
* affinity to detect issues and strong solution-oriented skills
* interested in digitalization, automation and process optimization
About us
UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..
We have a presence in all major financial centers in more than 50 countries.
Join Us
At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we're more than ourselves. Ready to be part of #teamUBS and make an impact?
Disclaimer / Policy Statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
UBS Business Solutions AG
UBS Recruiting
Vivien Delventhal, Tel. +41 44 236 92 96