Private Banking Services Specialist (100%)

Mercantil Bank (Switzerland) is part of an important Latin American Financial Group. We our characterised by our discretion, convictions and expert advice and provide sustainable financial solutions to our clients’ needs by delivering best-in-class service.

This role covers a wide range of tasks, calling for a versatile generalist eager to handle various operational and conceptual responsibilities.

Your tasks:

Account & Client Data Management:

• Handle account openings, verification, and maintenance, ensuring compliance and accuracy
• Monitor account status, perform client data updates and maintain comprehensive records
• Provide essential correspondence upon request, maintaining meticulous document archives

Customer Service:

• Support across E-Banking, internal Website, and Debit/Credit Cards for seamless customer experiences
• Administer user verifications and manage Debit/Credit Cards efficiently

Back Office:

• Process and coordinate outgoing and incoming paymentsExecute cash management orders
• Manage loans, credit lines, and pledges, including setup, lifecycle handling, and processing supporting documentationInvestigate reconciliation items, troubleshoot if necessary
• Contribute to enhancement projects
• Occasional reception duties and serve as a pivotal contact for queries

Your profile:

• Advanced proficiency in banking systems and data management
• Excellent communication and organizational skills.
• Fluency in English and Spanish; German is an advantage
• Knowledge and experience using Finnova is an asset
• Ability to handle diverse tasks and be an adaptable all-rounder in a dynamic work environment
• Motivated and willing to join a dynamic and ambitious team

About Mercantil:

Mercantil Bank (Schweiz) AG, is a Swiss private bank established in 1988. It specializes in private banking and wealth management services, including portfolio management and advisory services, tailored to meet clients' financial needs. The bank is part of a prominent financial group headquartered in Panama, with a history spanning over 90 years in the industry.

Are you interested in joining our dedicated team of professionals? Then we would be excited to hear from you! Please send us your application, CV, work references and diplomas by using the following link:

Apply OnlineRecruitment Agency Application

For further information please contact Raquel Bermudez, Tel. +41 44 915 12 12, www.hcsolutions.ch. Recruitment agencies are kindly requested to address suitable applications to HC Solutions directly.