Mercantil Bank (Switzerland) is part of an important Latin American Financial Group. We our characterised by our discretion, convictions and expert advice and provide sustainable financial solutions to our clients’ needs by delivering best-in-class service.
This role covers a wide range of tasks, calling for a versatile generalist eager to handle various operational and conceptual responsibilities.
Your responsibilities:
Account & Client Data Management:
- Handle account openings, verification, and maintenance, ensuring compliance and accuracy
- Monitor account status, perform client data updates and maintain comprehensive records
- Provide essential correspondence upon request, maintaining meticulous document archives
Customer Service:
- Support across E-Banking, internal Website, and Debit/Credit Cards for seamless customer experiences
- Administer user verifications and manage Debit/Credit Cards efficiently
Back Office:
- Payments (Process and coordinate outgoing and incoming orders)
- Execute cash management orders
- Loans, Credit lines and pledges: Setup and lifecycling credit products, processing and managing the supporting documentation
- Investigate reconciliation items, troubleshoot if necessary
- Contribute to enhancement projects
- Occasional reception duties and serve as a pivotal contact for queries
Requirements:
- Advanced proficiency in banking systems and data management
- Excellent communication and organizational skills.
- Good knowledge of Spanish, written and spoken
- Knowledge and experience using Finnova is an asset
- Versatility: Ability to handle diverse tasks and be an adaptable all-rounder in a dynamic work environment
- Motivated and willing to join a dynamic and ambitious team
Are you interested in joining our dedicated team of professionals? Then we would be excited to hear from you! Please send us your application, CV, work references and diplomas by using the following link:
Apply OnlineRecruitment Agency Application
For further information please contact Raquel Bermudez, Tel. +41 44 915 12 12, www.hcsolutions.ch. Recruitment agencies are kindly requested to address suitable applications to HC Solutions directly.